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What does error management mean?

The term error management encompasses the activities with which humans in a human-machine system react to an error in order to finally correct the error or limit its effects. It also means systematic error assessment, error diagnosis, error detection and error prevention, and the initiation and evaluation of countermeasures to reduce the likelihood of serious consequences. The ability to manage errors, a Non-Technical Skill, is a key reason for leaving humans with high levels of responsibility in the technical system. Good error management can be critical to whether or not a human error or technical defect leads to disaster.

In addition to a high level of individual error competence, professional handling of errors also requires a productive error culture in the company. People must be given the opportunity to manage errors: the design of the technical components of the human-machine system must be done in a way that enables and supports error management in all phases.

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