FAQ’s

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About Testify

What is Testify?

Testify is the flexible enterprise solution for digital quality assurance of your business processes. From incoming inspection to final acceptance and beyond, you can create and manage digital checklists and workflows. You can get an overview of your business processes, implement safety and quality standards and analyze the data in the integrated dashboards.

What all can I do with Testify?

With Testify, you can digitize all paper-based processes and documents and collaborate interactively across departments and organizations in a centralized web app. Testify is used in the following areas: production support, business process outsourcing, logistics management, quality management, risk analysis, knowledge management, process management and occupational safety.

How does Testify benefit me?

Thanks to Testify’s digital checklists, production managers and quality managers save time and effort in defect recording and quality assurance of company processes such as maintenance, internal audits or incoming goods inspections. On average, our customers save 40% in time, paper checklists are replaced by digital checklists and the audit-proof documentation can be accessed in case of questions regarding production.

 

System environment / further development

Can own requirements and further developments be commissioned?

Yes, in compliance with the Testify standard development process; in close cooperation with the client.

Can the software be functionally customized and adapted to individual needs?

Various functions and workflows are modular and flexible by issue and can be used according to the role concept. 
Further developments or customer-specific requirements are planned together with the customer in a requirements meeting and implemented in Testify Standard. Feature requests can be registered via a comfortable ticket portal if our SLAs are used. If required, the feature can be ordered after an internal refinement process. 

Can updates be postponed or rejected?

Yes, Deployment-Pipeline according to the hosting variant and SLA in coordination with the client.

Where is the data kept?

Depending on the selected operating variant.
A) Software as a Service (SaaS) in Testify shared Cloud (Microsoft Azure): Data is held in central Testify Cloud (MS-Azure) (Netherlands and Northern Ireland)
B) Private Cloud: Installation and hosting in a specially set up MS Azure Cloud environment (resource group), incl. possibility for backup plan
C) Client’s MS Azure Subscription: Deployment and hosting in the customer Azure infrastructure with numerous additional functions, such as Azure AD connection
C) On Premise: Deployment and hosting in customer-supplied infrastructure depending on Testify System Requirements.

Is the data storage compliant with the GDPR?

Yes

If the data storage is provided by the manufacturer, is it redundant?

Yes, geo redundancy (Amsterdam and Northern Ireland in Microsoft data centers)

Are all GDPR requirements guaranteed to be met?

Yes, see privacy policy

How are the native iOS App and the Android app made available?

via iOS-App-Store; Android via Google-Play-Store;
alternatively via WebApp with the same functionality, e.g. in case of on-premise or client-side store restrictions

Which hardware is supported by Testify?

  • Android: Using the “Add to home screen” function

  • iOS: Using the “Add to home screen” function

  • Windows: can be placed on the desktop as a shortcut

Can a custom layout and branding be created?

Yes, the Testify (Web)App can be given your own corporate design, using our white labeling options.

 

Notifications

When are which mails sent?

Notification settings can be adjusted via Administration –> Users –> Notification settings. Here you can define to which event an (e-mail) message should be sent.

Is it possible to send mails to “Non-Testify users”?

No.

 

 

Interfaces

What kind of interface is there?

Third-party systems are integrated via our public Rest API. In addition, there are standard connectors to the most widely used third-party systems.

What options are there for connecting your own interfaces?

Our Customer Success Team will be happy to help you and  provides you with advice.
office@testify.io

 

Monitoring

Is there a monitoring set up?

Yes, via Application Insights at Testify Shared Infrastructure.

 

Incident Management

How are we informed by the manufacturer about outages (start, end, intermediate status)?

By Service Level Agreements (SLA’s) with proactive notification to defined key users from Testify App Insights Monitoring.

Are we informed about problems of all components?

Yes, about all components that could potentially affect the customer.

How quickly and how often will we be informed?

That depends on the classification of the business-critical components.

What is the content of the information?

start/end of the outage, reason, approach, workaround, impact

Through which reporting channels can outages and problems be reported?

Via our intuitive Customer Service Desk, when using our SLA packages.

Can it be determined who may report insicents to the manufacturer?

Yes, with the jointly defined Testify key users

 

Data protection

What personal data can be collected?

User name (e-mail address), title, first name, last name, language

What can personal data be used for?

Used to identify and assign a user in Testify. Contact through Testify.

 

Authorization procedure

How does the authorization of users on the system or in the app work?

Username + Password (via Identy Server)
Integration via Active-Directory possible, incl. Azure AD Look-up

 

Role concept

What does the role concept look like?

Based on available functions, roles can be designed individually and with fine granularity.

What roles are there?

Pre-defined standard roles such as issue-processor, quality manager and administrator are provided. Own role definitions can also be created and adapted individually.

How are roles and authorizations assigned?

All actions visible in the frontend (buttons, features, functions, etc.) can be individually authorized for each role. In connection with the creation of groups, we thus enable our customers to map their individual organizational structures – this functionality has already been tested with customers from various industries and of various sizes (from local players to multinational corporations).

Are the roles strictly predefined or can they be customized according to requirements?

Roles can be created individually and independently according to internal company guidelines and responsibilities.

If so, how precisely can individual roles be defined (e.g. admin role: one role with all rights or several admin roles with possibly restricted rights)?

We recommend that you define a role for a defined user group with all rights to avoid possible deadlock problems in advance. In addition, however, you can create your personal administrators with limited rights in various roles and thus map your corporate structure.

 

Security

Is the software regularly checked for known security vulnerabilities?

Yes, regular penetration tests are performed to ensure security.

 

Operation

What do the contracts look like?

SaaS – License agreements in combination with Service Level Agreements (SLA’s)
For interface project additional Software Delivery Agreement

How is the operation contractually regulated?

via SaaS license agreements and Service Level Agreements (SLA’s)
Special conditions for On Premise Hosting (e.g.: license audits)

Is monitoring regulated by contract?

Yes, depending on the chosen hosting variant and Service Level Agreements (SLA’s)

How is the Incident Management contractually regulated?

Via a Service Level Agreement.

How long are the contract periods, version periods? How long does the support last?

The PoC is for a minimum of 3 months and a maximum of 6 months as an accompanied test phase. The following conditions apply for a transition to regular operation:

 

Maintenance

Will there be a separate maintenance contract?

No, maintenance is defined in our general SaaS license agreements and Service Level Agreements (SLA’s) .

 

Price models

What does the price model look like?

Please contact us at office@testify.io

 

Application documents

Is there a user manual?

Yes, an User’s Guide including regular detailed release notes. 

Who conducts trainings on the system?

Initial training is carried out by Testify (knowledge transfer) by key users defined by the company. Further training of the end-users by your company.

Can we develop trainers ourselves?

Yes, this is recommended by Testify. In line with the key user principle, we recommend that you nominate one or more employees to ensure the transfer of knowledge. Based on this, the training of your end-users can be ensured.

 

Live Demo

What is a Live Demo?

In a live demo of the Testify application we show you in a personal team video conference all core functions of the Testify application and your personal use case is discussed in detail. You can book the live demo here. The live demo is free of charge and without obligation. 

What do I need for the Live Demo?

For the Live-Demo you need a working internet connection as well as a laptop or stand computer. You will receive a Microsoft Team appointment from our Customer Success Team, which you can join with a link.