Product Recall

A product recall is a procedure where a manufacturer recalls or removes a product from the market upon discovering that it is unsafe or does not meet quality standards. The goal is to protect consumers and minimise the risk of harm.

Implementation

Product recalls are initiated following identification of issues through internal monitoring, customer complaints, or regulatory inspections. They involve communication with distributors and consumers, product retrieval, and investigation into the causes of the issue.

Application

Product recalls occur across various industries including food, automotive, and electronics. They are critical for ensuring consumer safety and restoring trust in the brand.

Benefits:

• Protection: Product recalls reduce the risk of injury or illness to consumers.
• Restoration of trust: Professionally conducted recalls can enhance public confidence in product safety and quality.
• Compliance with legal requirements: Companies fulfil their legal obligations by promptly addressing product defects.