Field Service Management (FSM)

Field service management software rationalises the planning, scheduling and real-time monitoring of field service assignments. It ensures that technicians have the necessary resources and knowledge to fulfil their tasks efficiently.

Key features:

• Efficient organisation and scheduling of technicians according to their expertise and availability.
• Real-time monitoring: Keeping an eye on the current status of work on site.
• Inventory control: Ensure that technicians have the tools and spare parts they need.
• Customer relationship management: Thorough service records should be kept to increase customer satisfaction.

Industrial companies can improve service quality and operational efficiency by streamlining their field service operations with the help of software.