{"id":26964,"date":"2025-06-30T12:49:21","date_gmt":"2025-06-30T10:49:21","guid":{"rendered":"https:\/\/www.testify.io\/anwendungsfaelle\/mobile-use-in-field-service\/"},"modified":"2026-09-24T14:12:45","modified_gmt":"2026-09-24T12:12:45","slug":"mobile-use-in-field-service","status":"publish","type":"usecase","link":"https:\/\/www.testify.io\/en\/solutions\/mobile-use-in-field-service\/","title":{"rendered":"Field Service"},"content":{"rendered":"","protected":false},"featured_media":25441,"template":"","meta":{"_acf_changed":false},"usecase_category":[332],"class_list":["post-26964","usecase","type-usecase","status-publish","has-post-thumbnail","hentry","usecase_category-further-use-cases"],"acf":{"usecase-hero":{"headline":"Field Service Software: Manage Field Assignments on the Go and Document Them Thoroughly","intro":"<ul>\n \t<li>Plan service calls using standardized checklists and assign them to technicians<\/li>\n \t<li>Working on the go\u2014even without an internet connection<\/li>\n \t<li>Document defects with photos and initiate follow-up tasks immediately<\/li>\n \t<li>Automatically generate a service report; obtain a digital customer signature<\/li>\n<\/ul>","image":26025,"button_1_text":"Request info package","button_1_url":{"title":"Info folder Testify","url":"https:\/\/www.testify.io\/en\/download\/info-folder-testify\/","target":""},"button_2_text":"Why Testify","button_2_url":{"title":"Your added value","url":"https:\/\/www.testify.io\/en\/your-added-value\/","target":""}},"usecase-logos":{"headline":"Global market leaders rely on Testify for process quality and efficiency.","client-list":[27028,27154,27024,27159,27149,26989,27022,27067]},"usecase-benefits":{"headline":"Digitize field service activities now, for...","benefit-list":[27174,27173,27179,27168,27166,27203]},"usecase-process":{"headline":"From the service order to the signed report\u2014an end-to-end process","intro":"In field service, what matters is what the customer receives: completed assignments, accurate reports, and quick responses. Testify digitally maps the entire process\u2014from assignment preparation and on-site execution via mobile devices to the signed service report and analysis. ","process-list":[{"process-image":26032,"process-title":"Standardize the preparation of service calls","process-content":"Every type of assignment\u2014maintenance, repair, inspection, or commissioning at a customer\u2019s site\u2014has its own checklist template in Testify. Dispatchers assign assignments to technicians or teams, including the item to be inspected, the person responsible, and the scope of the inspection. This ensures that the entire field service team works to the same standard, regardless of who is on the job\u2014and new technicians are up and running faster because the checklist guides them through the process.  ","process-button-text":"More about digital checklists","process-button-url":{"title":"Functions","url":"https:\/\/www.testify.io\/en\/functions\/","target":""}},{"process-image":26030,"process-title":"Work on-site\u2014even without a network connection","process-content":"Service technicians work directly on the device using a tablet or smartphone, guided by the digital checklist. Photo and video documentation, speech-to-text, and a QR code scanner are all integrated: scan the equipment, record findings, enter measurement values\u2014all in one seamless process. And because the Testify app works offline, it doesn\u2019t matter whether the job site is a basement, a hall without Wi-Fi, or a facility in the middle of nowhere. Data syncs as soon as a connection is reestablished.   ","process-button-text":"More about mobile quality inspections","process-button-url":{"title":"Functions","url":"https:\/\/www.testify.io\/en\/functions\/","target":""}},{"process-image":26034,"process-title":"Record defects and initiate follow-up orders directly","process-content":"If a technician identifies a defect on-site, Testify immediately creates a documented defect record that includes a photo, description, category, and location. Tasks can be derived directly from this record and assigned to the appropriate personnel\u2014the follow-up order is created before the technician even leaves the yard. Nothing gets lost between the field crew, the office staff, and spare parts ordering, and the customer can see that action is being taken.  ","process-button-text":"More about Business Analytics","process-button-url":{"title":"Business Analytics","url":"https:\/\/www.testify.io\/en\/functions\/business-analytics\/","target":""}},{"process-image":25658,"process-title":"Paperless Service Report and Customer Signature","process-content":"At the end of the service call, Testify automatically generates the service report as a PDF\u2014complete, consistent, and in the company\u2019s own corporate design. The customer signs digitally right on the device; the report is immediately available in the system and can be sent directly to the customer. Using dashboards and the Power BI integration, service managers analyze service times, clusters of defects, and recurring issues, and manage field service based on data.  ","process-button-text":"","process-button-url":[""]}]},"usecase-functions":{"headline":"Handy features for efficiently managing your service calls.","intro":"These six features form the core of Testify's digital field service solution. Our team of solution architects combines them in each project to suit your specific use cases and service processes. ","image":25956,"function-list":[27142,27046,27048,27038,27127,27139]},"usecase-faq":{"headline":"Frequently Asked Questions About Field Service Software","faq-list":""},"usecase-kpis":{"headline":"Our customers report:","intro":"The following metrics are based on experience gained from real-world field service implementations.","kpi-list":[{"kpi-value":"up to 60%","kpi-label":"Less effort for documentation and follow-up"},{"kpi-value":"100%","kpi-label":"Paperless service reports\u2014from the service call to the customer\u2019s signature"},{"kpi-value":"","kpi-label":"Lost service reports due to centralized digital storage"}]},"usecase-testimonial":{"testimonial-post":27095,"image":21223,"success_story_link":27106},"usecase-download":{"heading":"Experience Testify in our product demo.","text":"In this video we show you the full functionality of the Testify software as well as an efficient checklist process.","button_text":"To the product video","button_link":{"title":"Product demo","url":"https:\/\/www.testify.io\/en\/product-demo\/","target":""},"image":25859},"usecase_video_headline":"","usecase_video_text":"","usecase_video":"","branchen_seiten":[26800]},"_links":{"self":[{"href":"https:\/\/www.testify.io\/en\/wp-json\/wp\/v2\/usecase\/26964","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.testify.io\/en\/wp-json\/wp\/v2\/usecase"}],"about":[{"href":"https:\/\/www.testify.io\/en\/wp-json\/wp\/v2\/types\/usecase"}],"acf:post":[{"embeddable":true,"href":"https:\/\/www.testify.io\/en\/wp-json\/wp\/v2\/pages\/26800"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.testify.io\/en\/wp-json\/wp\/v2\/media\/25441"}],"wp:attachment":[{"href":"https:\/\/www.testify.io\/en\/wp-json\/wp\/v2\/media?parent=26964"}],"wp:term":[{"taxonomy":"usecase_category","embeddable":true,"href":"https:\/\/www.testify.io\/en\/wp-json\/wp\/v2\/usecase_category?post=26964"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}