Business Process Management (BPM)
Business process management, also known as BPM, is a strategy for identifying, designing, executing, monitoring and optimizing business processes. It offers a holistic approach to increasing the flexibility, performance and efficiency of business processes. The principle of continuous improvement (CIP) plays a central role in this by continuously analyzing and optimizing processes. The aim is to rationalize workflows, simplify processes and increase efficiency. BPM can be used as a strategic resource to achieve corporate goals and remain competitive.
- Process Modeling: Visual representations of workflows provide a comprehensive understanding of how each component contributes to the overall operation.
- Process Execution: BPM enables the seamless execution of processes once they are defined. Tasks are transferred smoothly from one stage to the next using automation and integration technologies.
- Process monitoring: BPM makes it possible to track the progress of various processes in real time. This allows deviations to be quickly identified and rectified.
- Continuous improvement: By regularly analyzing key performance indicators, companies can identify bottlenecks and inefficiencies and optimize processes.
Advantages of introducing BPM
- Increased agility: Companies can react quickly to changes in the market, legislation and customer requirements.
- Increased efficiency: Errors and delays are reduced, workflows are streamlined and superfluous tasks are eliminated. This increases operational efficiency.
- Cost reduction: Resources are better distributed and optimized. This allows unnecessary process steps to be identified and eliminated and costs to be reduced.
- Improved customer satisfaction: The optimization of customer processes leads to greater satisfaction and loyalty.
Difference to Business Process Automation
Business Process Automation has a different focus and scope than Business Process Management. While BPM optimises holistic processes, BPA automates at task level. BPM looks at the entire life cycle of business processes and is more comprehensive. BPA automates repetitive and rule-based tasks in order to increase efficiency in specific areas.